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Help & FAQs


Ordering Online

Can I cancel my order?

Yes. if you wish to cancel your order Contact Us and we will process your request.

I recently purchased an item that is now on sale. Can I receive a price adjustment?

We cannot perform price adjustments for items included in the following sale events: Black Friday, Boxing Week, and other limited time sale events online or in store.

How come I CANNOT choose In-Store pickup?

In-Store pickup is only available if all products in cart are in stock at selected store location.

How come I can ONLY select In-Store pickup?

Some products are too large/costly to ship (Bicycles etc.) or may have attributes that require specialized shipping. If you want something shipped but do not have the option at, contact us and we may be able to provide a solution.


What countries do you ship to?

We currently ship to addresses in Canada.

How long will it take to receive my order?

To provide you with accurate shipping estimates, please note that there is a processing timeframe of 1-5 business daysfor online orders before they are shipped(Orders are shipped Monday-Friday).Our couriers provide estimated arrival times, which are based on the day your shipping label is created.

Returns and Refunds

How do I return a product?

Online orders must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

For more information view our Refund Policy here.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

What is your return policy for items bought in store?




(unless otherwise stated ie. Specific sales listed as final sale)

What is your return policy for items bought online?

If an item was purchased online, you may return it within 30 days of the date of receipt (unless otherwise stated ie. Specific sales listed as final sale). 

Online return instructions


I am looking at buying skis & bindings online, do you mount the bindings for me before they ship?

Skis with Bindings purchased online do not get shipped with bindings installed.

When we supply both skis and bindings, binding installation and adjustment is free of charge.  However, this procedure cannot be completed prior to shipping as the binding adjustment must be done with consideration to the skier’s boot sole length, weight, height and skiing ability.

This procedure will be performed free of charge by our licensed technicians at any one of Kunstadt Sports locations.

In case visiting a Kunstadt Sports facility is not practical, bindings will still need to be installed and adjusted by a local licensed technician. This policy is mandated by regulations to assure skier’s safety.

How do I determine what Ski Size I need?

Check our Ski Sizing Chart to get an idea where to start sizing your Skis.

How do I determine what size Ski boots to purchase?

Check our Ski Boot Sizing Guide to get an idea where to start sizing your Skis.

Participating Sports Club Discounts


I am a member of a ski/bike club, can I use my discount online?

Unfortunately exclusive deals we have with Ski/Bike Clubs only apply to discounts in store & and are not applicable to items on sale.

Can I use my military discount online?

Unfortunately Military and other discounts are only applicable to in store purchases and are not applicable to sale items.